FAQs

What type of products and services do you provide?

Good question! We are a full service shop and offer a wide range of products and services. To see a full listing of what we can offer you, check out the Products and Services area of our website.

 

Do you offer contour cutting?

Yes, our team can work with you to create a custom shape for your product or create a contour cut that matches your design or leaves a border of material around your design.

 

How do I go about getting an estimate from you?

By selecting the product you desire and choosing any options available your price is calculated and appears on the product screen. If you have a custom project please contact us and our team will provide a quote.

 

At what resolution should I save my photos and graphics?

Resolution should ideally be set to 300 dpi or a minimum of 150 dpi.

Pictures and graphics pulled from the internet are often low resolution, typically 72 dpi or 96 dpi. Avoid these graphics, as they will appear pixilated and blocky when printed.

Also note that you should save all photos in CMYK mode, not RGB mode when possible. Images saved in RGB mode may not print properly. If you are unable to save your image in CYMK mode, please let us know.

 

Why do the printed colors look different from the colors on my screen?

In short, printers and monitors produce colors in different ways.

Monitors use the RGB (red, green, blue) color model, which usually supports a wider spectrum of colors. Printers use the CMYK (cyan, magenta, yellow, black) color model, which can reproduce most—but not all—of the colors in the RGB color model. Depending on the equipment used, CMYK generally matches 85–90% of the colors in the RGB model.

When a color is selected from the RGB model that is out of the range of the CMYK model, the application chooses what it thinks is the closest color that will match. Programs like Adobe Photoshop will allow you to choose which color will be replaced. Others may not.

 

How can I make sure my blues do not come out purple?

When using a blue in your design, always make sure to leave at least a 30% difference in your cyan and magenta values. Blue is close to purple in the CMYK spectrum. Remember, use a low amount of magenta whenever using high amounts of cyan if you want to avoid purple. Example: C:100 M:70 Y:0 K:0

 

Is white considered a printing color?

Not typically. Because white is most often the color of the substrate, it is simply recognized as the absence of any ink. However, when using colored or transparent material, white ink may be used if any text or graphic requires it.

White ink will only be used if it has been built in the design.

 

Once I submit the file, how long will it take to finish my job?

Standard production time is 2-3 full business days once print ready artwork is received. We always strive to provide an accurate estimate of the turnaround time for each job we do. And we’ll always work with you to find ways to complete your project when you need it.

 

Do you offer Graphic Design services?

Yes, our in-house graphic design team has the experience and skill to bring your ideas to life. We can help you get noticed, whether you’d like an eye-popping banner, a simple yard sign or any of our other high-quality printing services.

 

How much bleed do you need for full-bleed products?

We need at least 1/8” bleed beyond the edge of the finished document. Also, to be safe, text and images of your document should have a 1/8” buffer from your trim edge.

 

Should I use CMYK or RGB?

Because digital presses print with cyan, magenta, yellow and black (CMYK), your file will eventually end up as a CMYK format before it is printed. Although the differences in printing photographs using RGB and CMYK are hard to detect, line art and text colors can be significant.

To ensure your print closely matches your design and what you see on your screen, make sure to design in CMYK.

 

What resolution should I save my files at?

To ensure the best color banner printing possible, images should be 150 to 300 DPI at the final print size. For example, if you are designing your 2’ x 4’ banner at half size (or 1’ x 2’), then your DPI should be at least 300 to 600 DPI.

A good way to check to see how your graphic will look at full size is to enlarge it to full size on your computer. If the images or text look “pixelated,” then you will need to increase your DPI.

 

What file formats can you print from, and which do you prefer?

PDF is preferred because it can encapsulate images, fonts, color and advanced formatting commands all in one file.

 

What file formats do you support?

We support PDF, TIF, JPG, .PSD, .INDD and .AI file formats for our color banner printing services